Terms of Service

1. Acceptance of Terms

By using our Website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy, which are incorporated herein by reference.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website or services after any such changes constitutes your acceptance of the revised Terms.

2. Service Description

Pure Flow Canada provides water delivery services to homes and businesses across Canada. Our services include:

• Scheduled delivery of bottled water
• Water cooler rental and sales
• Water cooler maintenance and sanitization
• Subscription-based delivery plans

Services availability may vary by location and specific offerings may change over time.

3. Account Registration and Security

To access certain features of our Website or to subscribe to our services, you may need to create an account. When you register for an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password confidential and notify us immediately of any unauthorized access
• Take responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or no longer current.

4. Ordering and Delivery

4.1 Placing Orders

You may place orders through our Website, by phone, or via our mobile application. By placing an order, you are making an offer to purchase services or products from us. All orders are subject to acceptance and availability.

4.2 Pricing and Payment

All prices are in Canadian dollars and are subject to change without notice. We accept various payment methods as indicated on our Website. By providing payment information, you represent and warrant that you have the legal right to use the payment method.

For subscription services, you authorize us to charge your payment method on a recurring basis until you cancel your subscription.

4.3 Delivery

We will deliver products to the address you specify in your order. Delivery times are estimates only and are not guaranteed. We are not responsible for delays due to factors beyond our control, including but not limited to weather conditions, traffic, or access restrictions.

You are responsible for ensuring someone is available to receive delivery at the specified address or for designating a safe location where products can be left in your absence.

4.4 Bottle Deposits and Returns

For reusable bottles, a refundable deposit may be charged. This deposit will be refunded upon the return of the bottles in good condition. You agree to return all bottles to us and acknowledge that unreturned bottles may result in forfeiture of your deposit.

5. Subscriptions and Cancellations

5.1 Subscription Terms

Our subscription services provide regular delivery of water products at specified intervals. By subscribing, you agree to recurring charges until you cancel your subscription.

5.2 Modifying or Cancelling Subscriptions

You may modify or cancel your subscription at any time through your account on our Website, by calling our customer service, or by sending an email to [email protected]. Cancellations must be received at least 48 hours before your next scheduled delivery to avoid charges.

5.3 Refunds

Refunds will be issued in accordance with our Refund Policy, which may be updated from time to time.

6. Equipment Rental

6.1 Water Cooler Rentals

If you rent a water cooler or other equipment from us, you agree to:

• Use the equipment only for its intended purpose
• Not modify, repair, or alter the equipment
• Notify us promptly of any damage or malfunction
• Allow our representatives access to maintain or repair the equipment
• Return the equipment in good condition upon termination of service

6.2 Damage to Equipment

You are responsible for any damage to rented equipment beyond normal wear and tear. We may charge you for repairs or replacement if equipment is damaged due to misuse, neglect, or unauthorized modifications.

7. Website Use and Restrictions

7.1 Permitted Use

You may use our Website for lawful purposes and in accordance with these Terms. You agree not to use our Website:

• In any way that violates applicable laws or regulations
• To impersonate or attempt to impersonate Pure Flow Canada, our employees, or other users
• To engage in any conduct that restricts or inhibits anyone's use of the Website
• To attempt to gain unauthorized access to the Website, other accounts, or computer systems
• To introduce viruses, trojans, worms, or other malicious code

7.2 Content Usage

All content on our Website, including text, graphics, logos, images, and software, is the property of Pure Flow Canada and is protected by copyright and other intellectual property laws. You may not:

• Reproduce, distribute, modify, or create derivative works of our content
• Use our content for commercial purposes without our express written consent
• Remove any copyright or other proprietary notices from our content

8. Disclaimers and Limitation of Liability

8.1 Warranty Disclaimer

OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PURE FLOW CANADA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH THE USE OF OUR WEBSITE OR SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES GIVING RISE TO THE CLAIM.

9. Indemnification

You agree to indemnify, defend, and hold harmless Pure Flow Canada, its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website or services.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any principles of conflicts of law.

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in Toronto, Ontario, and you consent to the personal jurisdiction of such courts.

11. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

12. Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Pure Flow Canada regarding your use of our Website and services.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Pure Flow Canada
123 Water Avenue, Suite 500
Toronto, ON M5V 2H1
Canada

Email: [email protected]
Phone: +1 (416) 555-1234